Privacy Policy

Effective Date: July 17, 2025

1. Introduction

Black's Pest Services LLC, doing business as Black's Pest Services ("we," "our," or "us"), is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website https://blackspestservices.com (the “Site”), our services, and through SMS communication. For details regarding your use of our Site and services, please also review our Terms & Conditions.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, and home or business address.
Service Information: Details or requests you submit through forms related to our services.
Communication Preferences: Including your SMS opt-in status.
Technical Information: Device and browser information when you use our Site (e.g., IP address, browser type, operating system).

3. How We Use Your Information

We use the information we collect to:

Respond to your service inquiries and requests.
Schedule and confirm appointments.
Provide customer support and service-related communications, including SMS messages.
Improve our services and website functionality.
Comply with legal obligations.

4. SMS/Text Messaging Terms

By providing your phone number on our website or over the phone and submitting a service inquiry, you consent to receive SMS text messages from Black’s Pest Services LLC DBA Black’s Pest Services for purposes directly related to our services, including but not limited to appointment scheduling, service reminders, and customer care.

Message frequency will vary depending on your interactions and service needs.
Standard message and data rates may apply based on your mobile carrier plan.
You may reply STOP at any time to opt-out of further messaging.
You may reply HELP for more information or assistance.

Your consent to receive these operational SMS messages is not required as a condition of purchasing any goods or services from us. If you have opted in, you may revoke that consent at any time as described above.

5. Consent Records & Customer-Initiated Communication

We maintain internal records of SMS consent when provided via:

Web form opt-in with a checkbox (unchecked by default).
Verbal consent noted in our CRM following a phone call or in-person interaction.
Previous service-related conversations where you initiated communication.

You may receive a confirmation or notice text after initial contact reminding you of your opt-in status and how to unsubscribe.

6. Information Sharing & Selling

We do not sell, rent, or share your personal information with any non-affiliated third parties for marketing or promotional purposes.

We may share your data with:

Service providers (e.g., scheduling systems, hosting services, communication platforms) strictly for the purpose of delivering our services to you. These third parties are contractually required to protect your information in accordance with this Privacy Policy and applicable data protection laws.
Legal authorities when required to comply with applicable laws, regulations, or legal processes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of transmission over the internet or method of electronic storage is 100% secure, we strive to protect your data with commercially acceptable means.

8. Your Privacy Rights

You have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Opt-out of SMS messaging at any time by replying STOP to any message.
Request deletion of your personal data where applicable by law.

To exercise these rights, please contact us at support@blackspestservices.com.

9. Third-Party Links

Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Policy Changes

We reserve the right to update this Privacy Policy at any time. Material changes will be posted with at least 30 days’ notice at the top of this page (Effective Date). Your continued use of our Site and services after such changes constitutes your acceptance of the updated policy.

11. Contact Us

For questions or concerns about this policy, or to request a copy of your data, please contact:

Black's Pest Services LLC DBA Black's Pest Services

Website: https://blackspestservices.com Email: support@blackspestservices.com Phone: (503) 723-7957